Quality assurance

To ensure ongoing quality, mondofragilis group maintains a database of client feedback and responses submitted during and after a project via its support helpdesk that logs all client requests and comments.

mondofragilis group is also able to provide, for a fee, third party monitoring and evaluation.

Finally, mondofragilis group can, at a prospect's request, make available a comprehensive list of bonafide references within the international community.

Added values

1. Range of services — The group's companies offer 68 services to satisfy most public interest communications, media and strategy needs
2. Public interest focus — Public interest focussed
3. Issues skill set — Familiarity with the language, imagery and style of issues-based messages
4. Respected experience — Respected local to international experience and references
5. Price — Pricing affordable to civil society and within UN guidelines
6. Creativity — Daring creativity but within parameters
7. Solutions-oriented — When faced with problems, delays or errors solutions are quickly sought
8. History — The oldest company in the group was founded in 1948
9. Growing — A growing group with increasing services and resources
10. Analysis-based — The capacity to precede creativity with insight
11. Partnerships — A track record of creating private public partnerships
12. Gender-balanced — Gender-balanced staff and partners
13. Quick and rigorous — An investment in systems and IT that increase efficiency
14. Responsible — An awareness of the potential impact of our work if done well
15. Really motivated — You should know that our staff is genuinely motivated to do a great job!

Charter of good conduct

Responsible behaviour is paramount. We could not have worked with civil society and United Nations organisations for over 25 years without a credible commitment. We now wish to formalise this commitment by making public a charter that we use to make decisions. If a client asks us to do something, or if a staff member suggests a course of action that is contrary to our charter, we simply will not proceed.

1. Working for positive individual, social and ecological change
2. Promoting the concept of fragile equilibrium
3. Choosing suppliers and supplies that are respectful of the environment and internationally proclaimed human rights and encouraging our clients and suppliers to do as much
4. Disassociating ourselves from clients, partners and suppliers whose practices change in a way that they no longer respect the environment and internationally proclaimed human rights
5. Upholding the freedom of association and the effective recognition of the right to collective bargaining
6. The elimination of all forms of forced, compulsory, discriminatory and child labour
7. Working against all forms of corruption, including extortion and bribery
8. Providing our clients with honest value for their payment refraining from any disproportionate gain or profit from the sale of services or products
9. Sharing our knowledge with others by providing active educational programmes and disseminating useful information
10. Putting our own knowledge to good use by producing our own content and products as a reflection of our commitment to change
11. Encouraging our clients and partners to limit the amount of communications they generate, notably printing output, to levels that are useful thus reducing environmental impact